Client Advocate - Tempe, AZ
Freedom Financial Network is a successful and rapidly growing nationwide financial services company. FFN provides comprehensive consumer finance services through several divisions: Bills.com, Freedom Debt Relief, Freedom Tax Relief, and Freedom Mortgage. FFN is focused on helping consumers resolve their financial burdens (credit card debt, IRS tax debt, student loans, mortgage, and other) by providing the optimal solutions for the least possible personal cost. We are a group of 600 employees strong and growing - known internally as "The Freedom Family." Freedom Financial Network was nominated and has won as one of the Bay Area's Best Places to work in 2008 and 2009!!!
Client Advocates are responsible for answering inbound calls from customers with questions relating to their enrollment in the Freedom Financial program while providing the highest levels of customer service. This includes but is not limited to: customer phone calls, voicemails, emails, faxes, noting customer accounts, interacting with internal departments and external creditors on behalf of the client.
The following duties include but are not limited to the following:
- Answer Customer and Internal Phone Calls/Emails/Faxes
- Includes calls/emails/faxes from both external customers and Freedom Financial employees
- Appropriately Utilize Internal Utilities
- Accessing and notating accounts
- Accurately enters or confirms customer information into database and utilities
- Initiates and/or completes proper request forms in assisting customers
- Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
- Maintains customer privacy when accessing customer accounts and information
- Quality Assurance
- Ensures accuracy of all information provided to customers both internal and external
- Meets or exceed company’s minimum expectations and guidelines relating to quality standards
Job Requirements:
- Approximately 1-3 years experience in an inbound-calls Customer Service environment, preferably in Financial Industries.
- Excellent communications skills with a passion for servicing customers.
- Proficient in Windows based programs such as MS Word, Excel, and Outlook.
- Ability to exercise discretion and independent judgment when interfacing with clients and creditors.
- Ability to multi-task, prioritize deadlines, communicate effectively with both internal and external customers.
- Regular attendance and flexibility of schedule is required. Ideal candidate must be motivated, driven and customer focused!
Freedom Financial Network offers employees the following benefits:
- Medical, Dental, Vision, Health Savings Account
- 401(k) with matching contributions
- 2 weeks paid vacation per year
- 9 paid holidays
- Paid sick time
- 4 hours off for your birthday
- All employee lunch provided once a month
- Fun work environment!!!!!
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